Frequently Asked Questions
Everything you need to know about our artisanal craftsmanship and service.
Where are Officine Creative products manufactured?
Every piece is handcrafted in our Duca del Nord workshop in the Marche region of Italy, utilizing time-honored techniques and premium Italian leathers.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 2 business days, with delivery taking 3-7 business days depending on your location and customs processing.
What is your return policy for footwear?
We accept returns within 14 days of delivery. Items must be in original, unworn condition with all packaging included. Please try on footwear on a carpeted surface to avoid scuffing the soles.
How should I care for my leather shoes?
We recommend using a soft cloth for cleaning and applying a high-quality leather conditioner periodically. For our signature 'washed' leathers, avoid excessive moisture and store in the provided dust bags.
Do you offer repair services?
As proponents of sustainable luxury, we offer a dedicated repair service for our products. Please contact our customer care team with photos of your item to receive a maintenance quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Apple Pay at checkout.